In the case of the product not as described in the website, then with in 2 days of you receiving the product you can request a Replacement / Exchange at no extra cost.
In the case of the product is damaged, contact must be made with in 24 hours of receipt of the products by email to [email protected] notifying us of any damage to the product. Upon return, the article will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality control check to ensure it is unused and in its original packaging stage, an Replacement will be dispatched. Products should returned in their original packaging (where possible). in case of damaged or faulty product, to qualify for refund you need to send the product to customizegifts.com with your own expenses, once we receive your item/product, We will inspect it and notify you on the status of your refund after inspecting the item. Product should be unused and in the same package that you received the product, otherwise, refund will be rejected.
Use of product or Physical defect by customer will not be refunded or replaced by customizegifts.com
No returns are accepted, once the product is replaced to exchanged from our end Returns / Replacement / Refunds are not applicable for the products that are purchased under sale, sale products are final sale only
For prepaid orders, we offer a refund on your paid amount and for COD orders we deduct 10% as handling expenses. Refund can take up to 5-7 working days to reflect in your account statement depending on your bank.
If you have any questions regarding return policy please feel free to call us 03312520829 (we can add this or write us at [email protected] ) from Monday to Friday 10:00am till 6:00pm
Return Delivery Address ::
SPARK E-SERVICES INTERNATIONAL
#422, 4th floor, Bhayani Commercial Centre, Block M,