- Item must be in original condition (not used) and include all packaging material and accessories (as delivered).
- Item is not physically damaged. The product will be examined by Customized Gift Items team. In the off-chance, the product has a defect, the team will approve the replacement or let you know alternatively.
- Item must not be purchased as part of a promotion or giveaway or free.
For further information contact us at [email protected]
WHAT’S THE PROCEDURE FOR RETURNING A PRODUCT?
A customer can return a product within the 2 days return period that starts one the product has been received by the customer. To initiate a return pick up the customer must email us at [email protected] and submit a replacement request by stating the delivery tracking code along with the item name and its picture. If the item is cleared of any damages and meets the return guidelines the user will be transferred the amount paid to the bank account or replacement will be forwarded.
HOW MUCH TIME WILL IT TAKE FOR ME TO GET MY MONEY BACK?
If the product is purchased via cash on delivery, Customized Gifts Items will require 5 days to transfer the refund to customer bank account, once the return is approved by ECOM Manager.
For product purchased via credit/debit card, bank transfer, mobile wallet or from the franchise (using MobiCash or EasyPaisa), Customized Gifts Items will require 7 days to transfer the refund one the return is approved by
HOW LONG DOES IT TAKE TO VALIDATE A REPLACEMENT?
The Customized Gifts Items QA team requires 3-4 working days to clear a product. Once completed the customer is sent an email with the results of the verification. In case if the return is not verified, the customer is sent an email detailing the reasons for verification failure and the product is then replaced and delivered to the customer. If the reason for the return was product performance then the customer can alternatively claim product warranty (for component replacement).
WHEN CAN I GET A PRODUCT REPLACEMENT?
Customized Gifts Items exercises a strict quality control to ensure that all orders shipped are in approved conditions (including packaging and protection). However, in case where there is a mishap or the product is misprinted then we will replace the product for the customer after verifying the claim. This applies to all products listed on our store.
WHAT IS THE PROCEDURE FOR REQUESTING A REPLACEMENT?
A customer can request a replacement within 2 days of delivery. To initiate a replacement the customer must email us at [email protected] and submit a replacement request by stating the issue with the product, invoice number, the delivery tracking code.
It is recommended that the customer also take evidence pictures of the product and mail it to the our support department. Once the request has been submitted, the item will be inspected. If the item meets the replacement guidelines the user will be shipped a new product from Customized Gift Items.